Refund Policy (Monthly Maintenance)
Payments made through GatePass for monthly society maintenance charges are generally non-refundable. However, under certain exceptional circumstances, refunds may be considered as per the policy below.
1. Eligible Refund Scenarios
- Duplicate or accidental payments.
- Technical errors during payment processing.
- Verified discrepancies in billing or payment amount confirmed by society administration.
2. How to Request a Refund
- Send an email to: gatepassai@gmail.com
- Include the following details: Transaction ID, Payment Date, Payment Amount, and Reason for Refund.
- Refund requests must be submitted within 7 working days from the payment date.
3. Processing Timeline
- Approved refunds will be processed within 7–10 business days.
- Refunds will be credited back to the original payment method used.
- All refund requests will be verified by the Society Administration and GatePass Support Team.
4. Important Notes
- Refund eligibility is at the discretion of society management.
- GatePass is not responsible for delays caused by banks or payment gateways.
- Residents are advised to check their monthly maintenance invoice before making payments.