GatePass.ai – Refund and Cancellation Policy

Last Updated: October 2025

This Refund and Cancellation Policy applies to all payments made through GatePass.ai, an AI-powered visitor management and society security platform designed for apartments, gated communities, institutions, and Resident Welfare Associations (RWAs).

GatePass.ai is operated by Krishik IT Services LLP and provides digital tools for visitor entry management, community security, maintenance billing, and resident administration.

Payments processed through the platform typically relate to monthly society maintenance charges or community service payments. Because these payments support essential community operations, refunds and cancellations are allowed only under limited circumstances, as explained below.

1. Refund Policy

Payments made through GatePass.ai for society maintenance, community services, or platform-supported charges are generally non-refundable.

However, refunds may be approved under specific and verified circumstances.

Eligible Refund Scenarios

Refunds may be considered in the following cases:

• Duplicate payments made accidentally by a resident.
• Technical payment errors caused during the transaction process.
• Verified billing discrepancies confirmed by the relevant Resident Welfare Association (RWA) or society administration.

All refund requests are subject to verification by both the community administration and the GatePass support team.

How to Request a Refund

Residents can request a refund by contacting the GatePass support team with the required details.

Email: gatepassai@gmail.com

Please include the following information:

• Transaction ID
• Payment date
• Amount paid
• Reason for the refund request

Important: Refund requests must be submitted within 7 working days from the payment date.

Refund Processing Timeline

Once approved:

• Refunds are processed within 7–10 business days.
• The refunded amount will be credited back to the original payment method used for the transaction.

Refund approvals are reviewed by:

• The Society Administration / RWA
• The GatePass.ai Support Team

2. Cancellation Policy

Maintenance charges collected through the GatePass.ai platform support essential community management and security services.

These may include:

• Security guard and gate management
• Digital visitor logbook and entry records
• AI-powered visitor verification and approvals
• Delivery and material entry management
• Society communication and maintenance operations

Because these services are essential for community functioning, maintenance payments cannot typically be cancelled once processed.

Non-Cancellable Payments

Once a maintenance bill is generated and paid through GatePass.ai, the transaction cannot be cancelled or reversed.

Residents cannot opt out of maintenance charges during an active billing cycle.

Move-Out or Ownership Transfer

• Maintenance charges apply only until the officially confirmed move-out or transfer date.
• The change must be verified and approved by the society administration or RWA.

If advance payments have been made:

• They may be adjusted in the next billing cycle, or
• Settled during the exit process, depending on society management policies.

Billing Disputes and Adjustments

If a resident identifies an issue with their maintenance bill, such as:

• Incorrect billing calculations
• Duplicate charges
• Invalid or extra fees

They may raise a request with the society administration or RWA through the GatePass platform.

After verification, the society may:

• Adjust the amount in the next billing cycle, or
• Issue a refund according to this policy.

3. Important Notes

• Refunds, cancellations, or billing adjustments are subject to approval by the relevant Society Administration or RWA.
• GatePass.ai is not responsible for delays caused by banks, payment gateways, or financial institutions.
• Residents are advised to review invoices carefully before completing payments through the platform.
• Decisions made by the Society Management regarding billing disputes are final and binding.

Why Communities Choose GatePass.ai

GatePass.ai is designed to simplify community security and resident management through smart digital tools.

Key features include:

• AI-powered visitor approval system
• Paperless visitor entry and digital gate pass
• Delivery and material gate pass tracking
• Staff and daily help management
• Multilingual interface with local language support
• Real-time security alerts for residents and administrators

Contact Support

Email: gatepassai@gmail.com

Phone: +91 83318 22131

Company: Krishik IT Services LLP

Address:
1/418-8-1, Opp. Maruthi Nagar
Near Anjaneya Swamy Temple
Mundy Bazar, Cuddapah
Andhra Pradesh – 516001
India